Frequently Asked Questions

The standard policy is 4pm on the day of arrival, however policies vary based on the rate reserved and this standard policy does not apply for all reservations. Please read all terms and conditions prior to booking to ensure you know what the cancellation policy on your reservation is.

Check-in time is 3pm.

Check-out time is 11am.

Yes, guests must be 18+ to check-in to the hotel.

All purchases from the beer vendor need to be settled directly, room charges are not available.

Accessible, two queen, single queen, single king, and suites.

Yes, we have extended stay rates available by calling the hotel directly.

Yes, we offer group rates on reservations of 10 rooms or more. Contact the Front Desk for assistance.

Breakfast is not included in room rates unless you book a specific package where it will be noted. The hotel has a great restaurant called Pauline that is open daily. View their menu here.

Yes, please request when you make your reservation.

Reservations are highly encouraged, especially for Pauline. Make a reservation for Pauline at www.paulinebistro.ca and reserve a table for the Wood Tavern at www.thewoodtavern.com.

Up to date hours can be found at www.paulinebistro.ca.

Up to date hours for the Wood Tavern can be found at www.thewoodtavern.com.

Pauline Bistro and the Wood Tavern have a main entrance on Marion Street, but can also be accessed via the hotel lobby.

Parking for guests at the restaurant is complimentary. Overnight guest parking is $12 + tax, per vehicle, per night.

Yes, room charges are available with a credit card or additional deposit on file.

Yes, there is live music every Friday and Saturday at the Wood Tavern.

The restaurants do not offer buffet-style dining.

Yes, the hotel has a large surface parking lot. Parking for overnight guests is $12+ tax, per vehicle, per night. Daily and monthly parking is also available for a fee.

Yes, WIFI is complimentary throughout the hotel.

The hotel does not provide airport shuttle services but we recommend using Unicity Taxi or a ride-sharing app for transportation.

There is no pool at the hotel.

The hotel does not have a gym.

The hotel does not have a spa, but we recommend Riverstone Spa which is located at Inn at the Forks nearby.

The hotel is located in St. Boniface, just a short walk to downtown, The Forks, St. Boniface Hospital, and the Canadian Museum for Human Rights.

The hotel is 100% non-smoking, and smoking is not permitted in any area of the property.

We have a quiet time from 10pm - 8pm.

Yes, Carousel Gaming Lounge is located at the hotel, with the main entrance on Marion Street.

ID is required to enter the VLT area.

Room service is not available, but guests can call in orders for pick-up during their stay.

The beer vendor opens at 10am daily and closes at midnight (Sunday - Wednesday) and 2:30am (Thursday - Saturday).

The Promenade Ballroom can accommodate up to 400 people and is the largest meeting room at the hotel.

The Norwood Hotel has the following meeting rooms:

Promenade Ballroom, Promenade A, Promenade B, Tache Salon, two boardroom style meeting rooms, and a variety of private rooms at the Wood Tavern. More information about our meeting spaces can be found here: https://www.norwood-hotel.com/meetings-events/meeting-rooms

Yes, catering from the Norwood Hotel is available for all events booked at the property. Outside catering is also available upon request.

Yes! The meeting rooms have recently been renovated to include state of the art audio visual, including two-way interactive virtual meetings, and multiple build in screens.

Outside food is not allowed except for wedding cakes from a licensed bakery.

Yes. Pets are allowed for a fee of $25 per night.